At feri. coffee, we take immense pride in the precision of our roasting and the quality of our beans. Due to the perishable nature of coffee, we handle returns with a focus on fairness and quality assurance.
Refunds
Our refund policy lasts 7 days. If 7 days have gone by since you receive your purchase, unfortunately, we can’t offer you a refund or exchange.
feri. coffee will take full responsibility and offer the refund of a purchased item(s) if it meets any of the following conditions:
– The product received is physically faulty or damaged and the fault/damage amounts to a major failure of the product. feri coffee or the distributor will determine the extent of the failure.
– The incorrect item was shipped or does not match the represented description and/or images of the item.
– The item was out of stock or unavailable at the time the order was placed.
All refund claims must be made by contacting us via order@feripoint.com
Exchange
Due to the nature of feri. coffee business, we are not replacing or exchanging a faulty product as there will only be a limited quantity of the same coffee.
Cancellation
A customer may cancel their order at any time before it has been processed and be given a refund within 30 days of their cancellation.
Brew-Analysis Support
If you find the flavor profile isn’t meeting expectations, it is often a matter of fine-tuning the extraction variables.
Expert Diagnosis: Share your brew data (Grind size, Temp, Ratio) with our team.
Sensory Alignment: Our roasters will provide the “Golden Profile” based on our latest QC cupping.
Remote Calibration: We will help you identify extraction errors, ensuring you unlock the full aromatic potential of your beans.